Strict No Refund Policy

Please read this policy carefully before making any payment. All purchases on Stokzy are final.

Stokzy provides digital education services only. Due to the nature of online and instantly accessible content, we follow a strict no-refund and no-cancellation policy.

  • 1. No Refund Policy (Strict)

    All purchases made on Stokzy are final and non-refundable. This includes online courses, recorded sessions, live programs, tools, subscriptions, mentorships, and any other digital or virtual services offered on the platform.

  • 2. No Cancellation After Payment

    Once a payment is successfully completed, cancellation requests will not be accepted under any circumstances. Access to digital content is considered immediate delivery.

  • 3. Digital Nature of Services

    Due to the digital and intangible nature of our offerings, refunds or cancellations are not possible once access is granted.

    • Instant access to digital content
    • Irreversible delivery of educational material
    • Allocation of platform resources and infrastructure

  • 4. No Exceptions Clause

    No refunds will be provided for reasons including but not limited to change of mind, lack of usage, misunderstanding of course content, scheduling conflicts, technical issues on the user’s end, or dissatisfaction with learning outcomes.

  • 5. Payment Errors

    In the rare event of a duplicate payment or technical error resulting in multiple charges for the same transaction, users must notify us within 48 hours with valid proof. If verified by the payment gateway, the excess amount (only) will be reversed. This does not apply to valid single payments.

  • 6. Chargebacks & Disputes

    Initiating chargebacks or payment disputes without valid grounds is a violation of these terms and may result in suspension or permanent termination of access. Stokzy reserves the right to contest chargebacks with full transaction and access logs.

  • 7. Legal & Regulatory Compliance

    This policy is framed in accordance with the Consumer Protection Act, 2019 and Indian e-commerce guidelines applicable to digital goods and online educational services.

  • 8. Contact & Grievance Redressal

    By making a payment on Stokzy, you acknowledge that you have read, understood, and agreed to this strict no-refund and no-cancellation policy.

    • Email: support@stokzy.in
    • Grievance Officer: Ankush Dabas
    • Response Time: Within 30 working days