Stokzy provides digital education services, including online courses, recorded lectures, and subscription-based tools. This Refund Policy outlines the rules and process related to cancellations and refunds.

• 1. Digital Products & Subscriptions

  All our offerings, including online courses, recorded content, practice tools, and subscription-based services, are considered delivered once accessed or activated.

  …are treated as non-refundable once:

  • The course or resource has been accessed
  • The subscription period has started

  In line with Indian e-commerce and consumer protection guidelines, digital products once delivered or accessed are generally non-refundable.

• 2. Cancellation Before Activation

  If no course, tool, or subscription has been accessed, users may request cancellation within 24 hours of payment. In such cases:

  • Refund requests will be verified before approval
  • A small processing fee (up to 5%) may be deducted to cover payment gateway charges

• 3. Payment Errors or Duplicates

  If you are charged multiple times due to a technical error or if a failed payment is still debited from your account:

  • Please notify us within 7 days
  • Send payment details and proof to support@stokzy.in
  • Valid claims will be processed within 5–10 working days

• 4. Special Considerations

  Refunds may be considered in rare cases, solely at the discretion of Stokzy’s management, such as:

  • Duplicate or accidental transactions reported immediately
  • Fraudulent transactions identified by the payment gateway

• 5. Contact for Refunds

  All refund decisions will be final and binding, in line with our terms of service and applicable laws.

  • Email: support@stokzy.in
  • Phone: [Insert Number]
  • Grievance Officer: [Insert Name]