All purchases made on Stokzy are final and non-refundable. This includes online courses, recorded sessions, live programs, tools, subscriptions, mentorships, and any other digital or virtual services offered on the platform.
Once a payment is successfully completed, cancellation requests will not be accepted under any circumstances. Access to digital content is considered immediate delivery.
Due to the digital and intangible nature of our offerings, refunds or cancellations are not possible once access is granted.
No refunds will be provided for reasons including but not limited to change of mind, lack of usage, misunderstanding of course content, scheduling conflicts, technical issues on the user’s end, or dissatisfaction with learning outcomes.
In the rare event of a duplicate payment or technical error resulting in multiple charges for the same transaction, users must notify us within 48 hours with valid proof. If verified by the payment gateway, the excess amount (only) will be reversed. This does not apply to valid single payments.
Initiating chargebacks or payment disputes without valid grounds is a violation of these terms and may result in suspension or permanent termination of access. Stokzy reserves the right to contest chargebacks with full transaction and access logs.
This policy is framed in accordance with the Consumer Protection Act, 2019 and Indian e-commerce guidelines applicable to digital goods and online educational services.
By making a payment on Stokzy, you acknowledge that you have read, understood, and agreed to this strict no-refund and no-cancellation policy.
Email: support@stokzy.in
Grievance Officer: Ankush Dabas
Response Time: Within 30 working days
