Digital Delivery Only

This Shipping & Exchange Policy explains the digital nature of Stokzy’s services and clarifies why shipping and product exchange terms do not apply.

• 1. Digital-Only Services

  Stokzy is a digital education platform. All courses, programs, tools, live sessions, recorded content, and subscriptions are provided exclusively in electronic format through our website or application.

• 2. No Physical Shipping

  There is no physical product involved in any transaction on Stokzy. Therefore, shipping, courier, logistics, or postal delivery services are not applicable.

• 3. Instant Access Delivery

  Upon successful payment, access to the purchased digital service is granted instantly or within a short activation period via the user’s registered Stokzy account. This is considered successful delivery.

• 4. No Exchange Policy (Strict)

  Digital services once accessed, activated, or delivered cannot be exchanged for any other course, program, subscription, or service. Exchange requests will not be entertained under any circumstances.

• 5. User Responsibility Before Purchase

  Users are responsible for reviewing course descriptions, curriculum details, eligibility, and suitability before completing a purchase. Stokzy shall not be liable for incorrect selection or change of preference.

• 6. Technical Access Support

  If a user faces genuine technical issues accessing purchased content due to platform-related errors, assistance will be provided to restore access. This does not constitute an exchange, refund, or cancellation.

• 7. Legal Compliance

  This policy is framed in accordance with the Consumer Protection Act, 2019 and Indian e-commerce guidelines applicable to digital goods and online educational services.